Birmingham Airport has taken a step towards making air travel more accessible and stress-free for passengers with non-visible disabilities. The introduction of a new service and check-in facility aims to provide support and assistance to travelers with neurodiverse and hidden needs, ensuring their journey through the airport is as smooth and calm as possible.
The new check-in system includes an onsite ‘Assisted Travel’ desk, a dedicated security search area, and staff who are specially trained to assist passengers with non-visible disabilities. This initiative is part of the airport’s commitment to inclusivity and ensuring that all passengers receive the support they require to navigate the airport with ease.
In addition to the new check-in system, Birmingham Airport also offers a sunflower lanyards program to help identify passengers with hidden disabilities who may need additional assistance. The sunflower lanyard acts as a discreet way for passengers to signal that they require support, allowing airport staff to provide the necessary help and accommodations.
Chris Wilson, the head of terminal operations at Birmingham Airport, emphasized the importance of the new service in supporting customers with diverse needs. He stated, “This new process ensures we can fully support our customers with the help they need, whether from the check-in point to the aircraft or just through the security process. The choice is up to our customers, ensuring their independence.”
To access the new service, travelers with a sunflower lanyard are required to register with the assisted travel desk before proceeding to security. Airport staff will then work closely with the traveler to understand their specific assistance needs and ensure that they receive the necessary support throughout their journey.
It is important to note that while the sunflower lanyard can help identify passengers with hidden disabilities, it does not automatically guarantee passage through the express lane. The airport’s customer service teams monitor this on a daily basis to ensure that all passengers receive fair and equal treatment.
Andy Wright, the independent chairman of the Birmingham Airport Accessibility Forum, expressed his support for the new scheme, highlighting its potential to better manage the assistance provided to passengers with hidden disabilities. By streamlining the registration process and improving resource allocation, the airport can enhance the overall travel experience for those who require additional support.
In addition to the new service and check-in facility, Birmingham Airport offers a range of support measures for travelers with hidden disabilities. This includes the airside Sunflower Lounge, a quiet space where passengers can relax before their flight, interactive play zones for travelers of all ages, and accessible toilets equipped with a Changing Places facility for those who require specialized amenities.
Overall, Birmingham Airport’s commitment to inclusivity and accessibility is evident in its efforts to provide tailored support for passengers with non-visible disabilities. By introducing a new service and check-in facility, the airport is taking proactive steps to ensure that all travelers feel welcome, supported, and able to enjoy a stress-free journey through the airport.
